Free shipping on orders $150+
Lab-tested every batch
Discreet packaging
Fast shipping
menu
free shipping on orders $150+
questions? stonedgems@yahoo.com
instagram ↗
Free shipping on orders $150+
Lab-tested every batch
Discreet packaging
Fast shipping
menu
free shipping on orders $150+
questions? stonedgems@yahoo.com
instagram ↗
If your order arrives wrong or damaged, or we made a mistake, we fix it. Here is exactly how that works.
wrong or damaged? we fix it
photos within 7 days
fast replacements
How it works
Within 24 hours of delivery, email stonedgems@yahoo.com with your order number and clear photos of the item and the packaging.
We check the photos against your order, usually within 1–2 business days, and tell you what we can do.
If the order was wrong, damaged, or our mistake, we send a replacement or refund you.
We replace or refund an order when: you received the wrong item, the item arrived damaged, part of your order is missing, or we made a mistake with your order. That is our full returns policy.
We do not accept change-of-mind returns, and we cannot take back opened consumable products for safety reasons. Orders delivered to an address you entered incorrectly, and orders you no longer want, are not refunded.
Approved refunds are issued store credit.
Replacements are the fastest fix and are sent free of charge, with tracking, as soon as we approve your photos. We do not replace products sent to the wrong address.
Contact us within 24 hours of delivery with photos. Keep the packaging until we have finished sorting it out.
Send your order number and photos and we will make it right.